Shipping & Returns

Effective July 2026

We offer digital downloads and physical goods, and each works a little differently. Here's everything you need to know.

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Digital Products — Instant Delivery, No Shipping

All digital products are delivered by email the moment you purchase — no waiting, no shipping costs. You'll receive a download link at the email address you used at checkout.

• Check your spam folder if you don't see it within a few minutes
• Save your files promptly after downloading
• Trouble with a download? Email us and we'll resend right away

Because they're delivered instantly, digital products are final and non-refundable. If a file won't open or a link is broken, email us within 14 days and we'll make it right — no questions asked.

Physical Products — Shipping

Shipping is calculated by weight at checkout, so you only pay what your order actually costs to send. You'll receive a tracking number once it ships — allow 24–48 hours for tracking to update.

Holiday Shipping 2026

These dates are for delivery by December 25. Carriers get very busy in December, so the earlier you order, the better.

Returns & Exchanges

You may return physical items within 30 days of delivery, as long as they're unused and in their original condition and packaging.

• A flat $5 return fee is deducted from your refund to cover restocking and processing.
• Return shipping is the customer's responsibility.
• Once we receive and inspect your return, we'll refund the purchase price (less the $5 fee) to your original payment method.

Questions?

Email hello@trouvaillecollectiveco.com with your order number and we'll help. We respond within 2–3 business days.